News
I’ve received an Address Verification error, what do I do?
If you have received an error message when attempting to complete the registration process which states “We could not verify your Address/Zip Code. Please re-check your information and try again” AND you have tried entering your Billing Address exactly as it is displayed on your credit card statement, please try one of the following workarounds: […]
Read MoreWhy is my Apartment/Suite Number missing from my e-mail confirmation?
For security purposes, a member’s entire Shipping Address will not be displayed on their e-mail confirmation. If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system. We apologize for any confusion.
Read MoreWhy isn’t my US credit card being accepted?
The first thing that you should check is that the “Billing Address” you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your subscription cannot be processed. Second, please be sure your credit card has credit available. If you are still having difficulty registering, […]
Read MoreWhy isn’t my international credit card being accepted?
Please note the following regarding international credit card processing: Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. Carrie Underwood Fan Club Support Team does not make phone calls […]
Read MoreMultiple Billing?
If you feel that you have received multiple charges on your account, we advise you to contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.
Read MoreWhat is my Clique ID password?
If you are prompted for a Clique ID password when attempting to register an account, your e-mail address is currently registered within our database. Please use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the “Forgot […]
Read MoreWant to Join?
We are very excited that you want to become a member! To join, go to https://www.carrieunderwood.fm/join Once you are directed to the registration page, please enter your email address to create your Clique ID and click on “Register”. Then continue to follow the instructions to complete the registration process and activate your account. You may […]
Read MoreHow do I send a Mail-In Payment?
To send a mail-in payment just go to the Carrie Underwood Fan Club website, click on “Join Now”. Follow the instructions for “Mail-In Payments”. When you have completed the registration form, print it out and send it along with a Money Order or Cashier’s Check in the amount specified for US or International members. If […]
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